Problem Description
Provide the machine serial number and a brief description of what the machine was doing when the issue occurred.
Include clear photos of the affected area or machine condition during the fault.
Alarm Log Export
The alarm log provides a time-stamped record of system events leading up to the issue. Please export the alarm log and include the .txt file with your support request.
Follow the procedure linked below to generate and save the alarm log to USB.
VMCsi & TCsi: Saving Alarm Log
Generate Full Archive
The complete machine archive contains control configuration, drive parameters, machine data, and system settings. This file allows us to review the machine state at the time of the issue.
Follow the procedure below to generate and save a full archive to USB.
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